F11 will not work

[brenda2069]

My laptop says operating system not found... I tried to factory reset but when I turn on laptop and press F11 all it does is turn off and on like it has been doing. I can press F10 and right now Im doing a Primary Hard Disk Self test.... so far quick passed, comprehensive passed, and  S.M.A.R.Tpassed ................ but laptop still will not do anything but shut off and on... PLEASE help me

 A little information about laptop.. its originally windows is vista and i put a windows 7 starter on it without a product key number yesssss I did .. thought I could find one online .. no luck

   So now I have this issue

  also could it be doing this because it is so dusty in the inside? I read this on google

[The_Fossette]

Hi @brenda2069,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you the computer is not booting to windows.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2oVyngs

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[brenda2069]

hi there.... I did no changes to laptop.. wanted you to know that I turned on laptop on without battery pressed FN & Esc I saw some words come up and let go of buttons,this is what it is showing

   Phoenix TrustedCore (tm) NB

   Copyright 1985-2006 Phoenix Technologies LTD.

   All Rights Resevered 

   BOIS version F.58

   Build Time: 06/16/08  13:17:02

   CPU = 1 Processors Detected,Cores per Processor = 2

   Intel (R) Core (TM) 2 Duo CPU T5550 @ 1.83GHz

   2048M System Ram Passede

Im not sure if this means anything and Im not sure what to do beyound this point. All I know is if I countinue pressing FN & Esc it goes to pass to system I put the pass in then it just turns off and on again. Fan runs lights come on ... All that is normal. I tried pushing F11 while this All Rights Reserved was on all it does is beep everytime I pressed it... so I thought Id give you that update and see what your thoughts were before I tried anything else...

                                                                           Thank You And Very Greatful For Your Help,

                                                                                            Brenda

[The_Fossette]

Hi @brenda2069,

When you press FN and Esc it is giving you the system information. 

I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2oVyngs

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[brenda2069]

Ok lmao thought so.... ok so just to let you know im going to youtube how to take key board off etc.. The laptop has only been running since I last messaged you and I noticed the center on the bottom of it is quite warm ... Plus there is no battery in it , it is only plugged in and running.. I believe that it maybe just very dirty ... I read things like this . So When done with the cleaning I will let you know... OH is maybe there a video here on HP on how to do?? If so let me know... 

                                                               Thanks Once Again,

                                                                          Brenda

[The_Fossette]

Hi @brenda2069,

Please refer to the below service manual and check if it helps.

Maintenance and Service Guide

Let me know how it goes and you have a good day ahead.