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‎02-07-2025 08:27 AM

HP Recommended
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 11

Unfortunately I updated my BIOS from F13 to F16 and now I can't use my laptop monitor. The laptop no longer recognizes that it exists. Even though I have uninstalled the HP Support Agent,  the HP Diagnostics tool, and paused all Windows updates the BIOS will reinstall itself after I roll it back to F13. I've rolled back 3 times now and each time F16 will get me on the next reboot. Each time the monitor disappears and I have to plug into an external monitor via HDMI to make it work. 

 

Is there anything I can do to make F16 work properly? is there ever going to be a fix for this issue from HP? I know I'm not the only one that this affects. If there is nothing I can do to make it work, how the heck do I keep F16 from re-installing itself after I roll it back to F13? Really could use some assistance here. 

Category:
1 REPLY 1

‎02-07-2025 08:54 AM

HP Recommended

Hi @drdanger007 

 

the most recent BIOS I see for your model is the following F.24

 

OMEN Laptop - 15-en0023dx Software and Driver Details

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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