F2 diagnostics system on HP laptop

[Rachel92002]

 

 

 

When I turn on my laptop there is a black screen with the F2 diagnostics message. I tried looking at tutorials on YouTube but I don’t get very far because I’m unable to complete the first step. The first step is to press esc and then f10 so I can go through options menu but when I do that I just get a  bar that says “administrator password”  or I’ll press f9 and I’ll see boot options menu but I can’t go forward or down to select anything.

[Irwin6]

Hi @Rachel92002,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting into windows.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Rachel92002]

As I’ve said before when I repeatedly press F10 I get the blue box that says “administrator password” and if I keep pressing F10 I’ll just here a beeping noise continuously.

[Irwin6]

Hi @Rachel92002,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

If you are not able to get passed the administrator password, then you will have to send the PC in for repair to fix it.

The support here is limited and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support