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‎03-28-2018 01:18 PM - last edited on ‎03-28-2018 01:36 PM by Retired

HP Recommended

I have the same problem, but I noticed that it started when I removed my USB headphones from the laptop.  When I plug the headphones in, the light goes out, as soon as I remove them the light turns back on again.

4 people had the same question
2 REPLIES 2

‎03-28-2018 02:13 PM

HP Recommended

Hello,

 

Please try these troubleshooting tips:  https://support.hp.com/us-en/document/c04474731

 

You may also try right-clicking on the Speaker icon in the system tray (by the date/time) and choosing "Troubleshoot Sound Problems.

 

Another option is to choose "Playback Devices" from the same speaker icon menu then click your headphones and press the "Set Default" button.

 

Reply if the issue continues.

PeteT
Although I am an HP employee, I am speaking for myself and not for HP.

Please click the little thumbs-up icon to the lower right if my reply was helpful to you.
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‎03-28-2018 02:45 PM - last edited on ‎09-08-2021 09:47 AM by Retired

HP Recommended

Hello Danny,

 

Please perform the following steps:

 

1. Install the below Hotkey Driver:

                https://support.hp.com/us-en/drivers

 

2. And then go to Driver page for the unit and download and install the Audio Driver for the unit.

 

3. Restart the unit.

 

Check for the issue occurence.

 

I will await for the update from you.

Regards,
Phinny J Thadathil

"I am an HP Employee"
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