F9 and F10 Boot options not working

[jma1973]

Replaced the Hard Drive of my HP Pavillion 14-b130sa ultrabook

The laptop powers up but it's unable to boot from a Windows 10  bootable USB created with the Media Creation Tool

• F1 - System information ,works
• F2 - Diagnosis ,works, HD  and Memory Test Passed
• F9 - Boot Device Options, does not work, instead goes to Blue Screen Recovery Error Code 0xc000000e
• F10 - Bios Setup, does not work, same as above 
• F11 - System Recovery,  does not work,  expected disk is blank
• F12 - Network Boot, does not work same as F9 or F10

Any given help will be very much appreciated, I just want to reinstall W10 OS on this laptop

[Dilip_18]

Hi@jma1973,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Pavilion Ultrabook not booting to windows. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination. 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys. 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen. 

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests > Hard Drive > Quick Test.
4. Click Run Once.

Once the test completes, results are displayed on the screen.

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[jma1973]

I just noticed that when repeating the Bios recovery Windows Key + B combo nothing happened but the Caps lock blinked twice, according with HP possible BIOS corruption Failure, please assist with recovery

[Dilip_18]

Hi@jma1973,

Thank you for responding, I appreciate your time and effort.
 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Please feel free to contact us here anytime you need any further assistance.

Have a great day!