FACTORY RE SET ENVY14-3000 SPECTRE WINDOWS 7

[Finchenderson]

Hi, I hope someone will be able top help?  I went through the HP process to factory reset reset and it got to 47% and then froze.  Have left for several hours but still nothing.  tried to exit and now have black screen with the following:

Windows failed to start.  A recent hardware or software change might be the cause.  To fix the problem:

1.  Insert your windows installation disc  (this I do not have and the Notebook does not have a disc drive anyway)

2. choose your language settings and then click next.   (this I do not understand)

3. click 'repair your computer'   (I wish I could but I don't know where to find this?)

and then refering me to contact the system admin or computer manufacturer for assistance.

File: \Boot\BCD

Status: OxcOOOOOOf

Info: An error occurred while attempting to read the boot configuration data.

Many thanks

Edith

[Lil_Boy_Blue]

Hi

Assuming W7 and no  DVD drive, then it may be hard to create a bootable media.

  Heidoc.net

Also choice of 2 PC's....

•  HP ENVY 14-3010NR SPECTRE Notebook PC Product Specifications
•  HP ENVY 14-3090CA SPECTRE Notebook PC Product Specifications

Both of which came with...

HP Recovery Manager: Recover, restore and create recovery media for your PC.

Which suggests a USB would be created and subsequently bootable.

~~~~~~~~~~

PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

So please 1 step at a time.

F2 Diagnostics first if you can and post back.

If in doubt please ask.