Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-27-2024 04:14 PM

HP Recommended
Product: OMEN 30L Desktop GT13-0080
Operating System: Microsoft Windows 10 (64-bit)

Ok so basically for the past couple of days my pc has been acting up and i figured nothing of it but today it has blue screens multiple times. I did some research today and found out to do a Hardrive test so I did it. I was met with a message that said the following:

 

Test results, product identification information, and serial number will be sent to HP to provide and improve support solutions. Scan the QR Code below with your mobile device to submit the Failure ID.

If you are unable to scan with your mobile device, go to www.hp.com/embed/uefi to enter the Failure ID.

 

Failure ID: RTWFGJ-APTC0T-QF8V4J-40AU03

Product ID: 1K0B1AAR#ABA

 

I checked my warranty status and found it is currently not active anymore I am not quite sure what to do please help!

 

Category:
1 REPLY 1

‎01-27-2024 06:07 PM - edited ‎01-27-2024 06:10 PM

HP Recommended

The report generated by the HP failure code website indicates that a failed memory module needs to be replaced.

 

HP Customer Support - Service Center

 

OMEN 30L Desktop GT13-0080

 
Product
1K0B1AAR
Serial
2MXXXXXXXX
 
Failure details - Memory Test:
Failure ID: RTWFGJ-APTC0T-QF8V4J-40AU03
Test date:2024-01-27
Component tested: Memory Test
IMPORTANT :A memory module (RAM) is not working and may need to be replaced. Remove any added memory and re-test.
 
Below is the link to the parts list for your PC.
 
 
The memory module part number and description is:
 
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.