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FILE SYSTEM OpenHardwareMonitorLib.sys

HP Recommended
HP Pavillon 15 cs30XXXX
Microsoft Windows 10 (64-bit)

Riot Vanguard 07_05_2020 19_00_31.pngHi, I have obtained the key for the Beta of Valorant, the new game by Riot Games. Every time I try to start the game it crashes. When I restart the pc, Vanguard (Valorant's anti-cheat) send me a message (i have the screenshot). I controlled what is this file and it is related to Hp Touchpoint Analysis , but i can't do anything cause is inside the System32 folder and i haven't got any program installed called Touchpoint Analysis but only some services that i blocked. What should i do?

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HP Support Agent
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@ChrisBen17
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, HP Touchpoint Analytics service is part of HP Support Assistant.
I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hi, i tried what you said but i have already done every update, i also tried to reinstall HP Support Assistant but nothing changes, i tried to reinstall the game but no changes...

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HP Support Agent
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@ChrisBen17

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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