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‎04-13-2021 01:20 PM

HP Recommended
Product: Example: HP ENVY x360 15-ed1003ca 2-in-1 Laptop Bundle, i7-1165G7

Hello guys, I am Manav Patel I recently bought HP ENVY x360 15-ed1003ca 2-in-1 Laptop Bundle, i7-1165G7 laptop but my issue is i am not able to set up face lock in my laptop. It is showing me that the window is not compatible to set up the face id. 

what should i do now ...! those it really has this feature or not.....!

1 REPLY 1

‎04-13-2021 01:59 PM

HP Recommended

@mm15_smarty 

 

Its specs

 

         https://support.hp.com/ca-en/document/c06962012

 

It does not have a 3D/IR camera (webcam) to support Windows Hello Facial Recognition.

 

Regards.

BH
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