Facial Recognition (Windows Hello) not working on HP Spectre x360 - 15-bl018ca

[Ofelia129]

Thank you for this advice, it worked! Hoping it stays up and running.

[SharoninFW]

Awesome! Worked perfectly, thank you.

[RobertC3]

I have the same issue.  My son had the computer and Windows Hello worked fine.  He went with the 13" version and I inherited this 15" Spectre x360.  I used the Windows utility to reset the computer fo my use. On set up the fist time Windows Hello failed saying it could not turn on the camera.  Since then I have run the reset utility 5 times, updated drivers, deleted the camera in the Control Panel/System Screen, ran all the suggested fixes listed above including clearing the TPM in the BIOS.

When I do a reset or major update, the first time  I try and set it up, the white and red lights  come on and flash mutiple times before disappearing (And then tell me it cannot access the camera).  A subsequent run only shows the white light briefing before I get the camera error.

Any other ideas?

Thanks,

Rob

[Hifumin]

So I just had the same issue and accidentally stumbled upon the fact that camera setting is disabled in privacy settings.

Go to start menu => Privacy => Camera => "Allow apps use my camera hardware" => switch to on

After that, i tried to set up windows hello again using the IR camera and IT WORKED!

so I think that the reason why this problem keep resurfacing when there is a windows update is because some updates tends to reset privacy settings among other things.

So hope this helps!

[DaddyCash68]

I have had this problem with my Spectre since day one, I have tried a lot of things, what allways seems to work for a while is re installing the driver, but it allways stops working after some days, so now I have tried your fix, it seems to do the trick!  Hope it works tomorrow as well, Thanks!

[RobertC3]

Hi,

It turns out mine was solved with a simple driver install that does not show up in the HP list of drivers for my machine.  After a month of unsuccessfully trying every solution posted, Microsoft add this driver to my update queue.  After installaion, it now works great. I had never seen that driver before.

Rob