Facial Recognition(Windows hello) is disabed for HP EliteBook 8 G1i 14 inch Notebook Next Gen AI PC

[Rahul_89]

Hello Team,

Facial Recognition (Windows Hello) is currently disabled on the HP EliteBook 8 G1i 14-inch Notebook (Next Gen AI PC), even though both the Normal and IR camera drivers are installed and updated to the latest versions.

However, Windows still displays the following message:

“We couldn’t find a camera compatible with Windows Hello Face.”

The system is using a Realtek camera module, and all driver updates have been verified.

Adding Message from Event VWR-

The Windows Biometric Service failed to configure a Biometric Unit for sensor: Facial Recognition (Windows Hello) Software Device (ROOT\WINDOWSHELLOFACESOFTWAREDRIVER\0000).

The operation failed with error: 0x80098057

Could you please assist in resolving this issue?

[resistencia]

Hi @Rahul_89 

I recommend checking the screen to see if it has the camera privacy cover and see if moving it activates the camera.

[Rahul_89]

Hello @resistencia

Thanks! I’ve already checked — the privacy shutter is open, but the IR camera still doesn’t activate. 

It works with Sunplus IT camera but doesn't work with Realtek, upgraded device to 24H2 as per recommendation from other sites but didn't go through and message is still same.

Disabled ESS from BIOS but no luck 

Any other help or suggestion?

[sfcscannow]

Hello,

We had the same issues with the G1i.  ESS was disabled in the BIOS, we also needed to turn off ESS in the OS by turning on the setting:

"Sign in with an external camera or fingerprint reader" from the UI element, or injecting this registry key: 

reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio /v "SupportPeripheralsWithEnhancedSignInSecurity" /t REG_DWORD /d 1 /f

Not even the built in camera on the laptop would show up as a compatible Windows Hello camera until this was done.

[Rahul_89]

Hello,

Thanks for sharing the solution.

ESS - Disabled 

Registry Injected 

Driver Updated 

This worked but i don't want to disable ESS in BIOS anymore, Anyone has idea what SecureBioAvailabilityInCensus with Value =9 under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WinBio and it's comes from which setting under BIOS

[resistencia]

Hi @Rahul_89 

It is not necessary to disable ESS from the Windows Registry; you can do so in Windows settings.

Enable Enhanced Sign-in Security on Windows 11 - Geek Rewind

Windows Hello Enhanced Sign-in Security | Microsoft Learn

[Rahul_89]

Hello,

Thanks for the update, I have one question my device model(HP EliteBook 8 G1i 14 inch Notebook Next Gen AI PC) has IR camera compatibility but i still don't see CM_DEVCAP_SECUREDEVICE under device manager properties following this article Windows Hello Enhanced Sign-in Security | Microsoft Learn but when i upgrade it from 23H2 to 25h2, IR camera works and can see CM_DEVCAP_SECUREDEVICE under device manager properties.

When i do the tweaks, it works but it required to have ESS disabled from BIOS and from OS followed by driver update which i don't also not interested to upgrade in 25h2, any help would be much appreciated, 

Many Thanks