Facial Recognition(Windows hello) is disabed for HP EliteBook 8 G1i 14 inch Notebook Next Gen AI PC

[Rahul_89]

Hello Team,

Facial Recognition (Windows Hello) is currently disabled on the HP EliteBook 8 G1i 14-inch Notebook (Next Gen AI PC), even though both the Normal and IR camera drivers are installed and updated to the latest versions.

However, Windows still displays the following message:

“We couldn’t find a camera compatible with Windows Hello Face.”

The system is using a Realtek camera module, and all driver updates have been verified.

Adding Message from Event VWR-

The Windows Biometric Service failed to configure a Biometric Unit for sensor: Facial Recognition (Windows Hello) Software Device (ROOT\WINDOWSHELLOFACESOFTWAREDRIVER\0000).

The operation failed with error: 0x80098057

Could you please assist in resolving this issue?

[resistencia]

Hi @Rahul_89 

I recommend checking the screen to see if it has the camera privacy cover and see if moving it activates the camera.

[Rahul_89]

Hello @resistencia

Thanks! I’ve already checked — the privacy shutter is open, but the IR camera still doesn’t activate. 

It works with Sunplus IT camera but doesn't work with Realtek, upgraded device to 24H2 as per recommendation from other sites but didn't go through and message is still same.

Disabled ESS from BIOS but no luck 

Any other help or suggestion?