Factory Reset Error

[Jimbossy]

I was trying to reboot an unused old laptop (ProBook), which was left untouched for about 2-3 years.

When I switched on the laptop, the screen was surprisingly having little blackout at the 4 edges (curved out), but the rest of the screen and the system was finely booted.

As I am setting it up for a new user to use, I decided to do a factory reset. However, it failed to download Windows from the Internet. When I chose another option, the system reset kept going overnight and stuck at 95%. Eventually I forced shut down the system and rebooted it. Now it shows the following message and I don't know what to do, and if it is worth trying to get someone to repair it.

The message on the screen shows:

BootDevice Not Found.
Please install an operating system on your hard disk.
Hard Disk - (3F0)
F2 System Diagnostics
For more information, please visit: www.hp.com/go/techcenter/startup

[Rita_R2]

Hi, @Jimbossy, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Recover Your Computer Using the HP Cloud Recovery Tool | HP Computers | HP Support

Recover Your HP Computer with a USB Recovery Drive | HP Computers | HP Support

Performing a hard or forced reset on your HP notebook #shorts

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support