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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Factory Reset From Blank

Create an account on the HP Community to personalize your profile and ask a question
10-13-2022 01:35 PM
So this laptop was my work computer, it will be remotely wiped next week. I was wondering how to factory reset my device after it is wiped. My company said I would need to save a copy of an OS on a flash drive in order to install onto the laptop and go from there. I do not know how to do that either. I am not the most computer literate person. If there was a way to save something onto a flash drive, so I would just have to run it after the computer is wiped, I would love a solution like that. Or whatever the easiest way to go about it would be. Thank you so much in advance.
10-13-2022 02:06 PM
Hello @Rawnstawp
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration before we talk about reinstallation ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
(2) Please report your results
10-13-2022 03:16 PM
OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-4A247CEO
System Manufacturer HP
System Model HP Laptop 15-dy2xxx
System Type x64-based PC
System SKU 405F7UA#ABA
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.15, 9/15/2021
I am not experiencing any problems, it's just that my company will wipe the computer so it can be my own personal laptop, but I will need to install an OS in order to run. I was just wondering if I can create some sort of boot thing on a USB drive from HP that will help my laptop do a factory reset after the computer wipe.
10-13-2022 03:31 PM
Hello @Rawnstawp
(1) Backup <all> "personal data ( no business data ! )" (documents/pictures/videos etc...) to external <USB hard drive>
(2) Please reinstall your operating system !
You need (another Windows computer) to prepare bootable <USB flash drive>
An unused or empty USB flash drive with at least 32 GB storage capacity is required.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10
Take time and follow https://support.hp.com/us-en/document/ish_4511095-4511141-16 |
( All Software and drivers from HP are included )
Information: Your product number is supported: 405F7UA#ABA
(3) Please report your results