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Factory Reset will not complete

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HP 15-BS078nr
Microsoft Windows 10 (64-bit)

When attempting to do a factory reset on my laptop...the process seems to get halfway done and then I get an error message that says "recovery incomplete".  Now my laptop is useless because it seems as if it will not reinstall factory settings/windows 10.

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@Bman1701 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If the PC is really SLOW, a factory reset will do NOTHING to fix that, and will most likely fail -- leaving you with an unusable PC. If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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In HP Recovery manager,  continues to say restoration incomplete.  It tell me to select one of the three tabs: save log, details, or retry.  When I select the details tab, there is a long list of files that were found.  At the bottom of the list it says [PIN_ERROR_MSG] [BBV2_EUE.cmd] found a failed message in c:\system.sav\Logs\BB\P00QG0B2

 

thumbnail.jpg

I have attached an image of the last part of the screen with another error message.

 
 

 

Any Ideas on how to fix this?

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