Factory Reset without F11

[TLLee1120]

There was an error during an update.  When the laptop loads it loads for “Other User” to sign in.  I’ve tried signing into my live acct., changed pw’s, my daughter tried signing in.  Nada. From there we tried a Factory Reset.  F11 will not work.  Please Help!!

[Paul_Tikkanen]

Hi:

The only way to factory reset the notebook if the F11 prompt doesn't work would be to order W8 recovery media for your specific model PC from HP.

https://h22207.www2.hp.com/us-en

Now, if you want to clean install W8.1, you can do that using the W8 product key in your notebook's BIOS.

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want W8.1 64 bit.

If you live in an EU country, you probably have to use the W8.1 N ISO file download.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

 334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.