06-29-2016 07:32 PM
HP has informed me I need to do a factory reset of my HP Pavilion LK8JHHPQ laptop. I've never done one before. Could someone provide the instructions for such an operation? If I'm not mistaken all the applications and programs that came with the system will be restored, is that right? I would only have to install any programs I've loaded myself, such as Word.
I should save all the files I need before running the factory reset, is that right?
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06-29-2016 08:27 PM
Yes to all 3 questions. :)
This HP document should help with the Recovery:
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