GaryRob Top Student
Top Student
9 0 0
Message 1 of 2
498
Flag Post
HP Recommended

Solved!

Factory Reset

Pavilion Notebook LK8JHHPQ
Microsoft Windows 10 (64-bit)

HP has informed me I need to do a factory reset of my HP Pavilion LK8JHHPQ laptop. I've never done one before. Could someone provide the instructions for such an operation? If I'm not mistaken all the applications and programs that came with the system will be restored, is that right? I would only have to install any programs I've loaded myself, such as Word.

 

I should save all the files I need before running the factory reset,  is that right?

 

Thanks

1 REPLY
Provost Provost
Provost
44129 3277 13681
Message 2 of 2
480
Flag Post
HP Recommended

Solved!

Factory Reset

 

Yes to all 3 questions. :)

 

This HP document should help with the Recovery:

http://support.hp.com/us-en/document/c04758961

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation