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Factory Reset

HP Recommended
HP Envy
Microsoft Windows 10 (32-bit)

I factory reset my HP Envy. While it was reinstalling Windows 10 it froze. Hesitantly I turned it off and back on and now it keeps freezing on19% 

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HP Recommended

@Jake_B02 

Not a personal criticism, but I really wish folks would stop doing factory resets -- as those are not the miracle cures they seem to think they are.

 

What was the problem you were encountering that caused you to try this solution?

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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I’m not going to school anymore so I was going to sell it. When someone was interested in buying it I factory reset it so it would be new for them and this happened. 

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