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‎05-16-2024 04:59 PM

HP Recommended
Product: HP All-in-One - 22-df0023w
Operating System: Microsoft Windows 10 in S Mode

I want to donate this computer, but I need to know how to complete a factory restore, which I assume would take it back to a fresh computer, and my data will be removed from the drives.

 

If you can point me to the documentation or tell me the basic steps I should be able to continue from there.

 

Thank you

 

EJ

1 REPLY 1

‎05-16-2024 05:17 PM

HP Recommended

Use the HP cloud recovery tool to create a bootable USB recovery drive to reinstall Windows, the drivers and the software that originally came with your PC. 

 

Here is an info link for how to use the utility.   You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the tool from the Microsoft store:

 

HP Cloud Recovery Tool - Microsoft Apps

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