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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Factory image recovery

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09-27-2024 09:26 AM
HP victus Factory image recovery preparation not doe stuck in 0 %
How to resolve this situation?
09-30-2024 03:21 AM
Hi @salmanhundekari,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP Victus laptop is stuck at 0% during the factory image recovery process, here are some steps you can take to try to resolve the situation:
1. Wait a Little Longer
Sometimes, the process may appear stuck but could still be working in the background. Give it a bit more time (15-30 minutes) to see if it progresses.
2. Force Restart the Laptop
If it remains stuck:
- Hold down the Power button for about 10 seconds until the laptop powers off.
- Wait a minute, then turn it back on.
3. Try Recovery Again
- Restart your laptop and try accessing the recovery options again.
- Press F11 repeatedly as the laptop boots up to access the recovery environment.
4. Use a Recovery USB Drive
If the factory recovery still doesn’t work:
- You can create a Windows recovery USB on another computer:
- Download the Windows Media Creation Tool from Microsoft’s website.
- Use the tool to create a bootable USB drive.
- Insert the USB drive into your HP Victus and boot from it:
- Restart the laptop and press Esc repeatedly to enter the boot menu.
- Select F9 for boot options and choose the USB drive.
5. Check for Disk Issues
If the recovery continues to fail:
- Boot from the recovery USB or Windows installation media.
- Select Repair your computer > Troubleshoot > Command Prompt.
- In the Command Prompt, type the following commands:(Replace C: with the appropriate drive letter if needed.)
6. Use HP Recovery Manager
If your system has HP Recovery Manager installed, you can try using that:
- Restart the laptop and press F11 during boot.
- Follow the prompts to access HP Recovery Manager.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support