Factory image recovery

[salmanhundekari]

HP victus Factory image recovery preparation not doe stuck in 0 %

How to resolve this situation?

[Sneha_01]

Hi @salmanhundekari,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Victus laptop is stuck at 0% during the factory image recovery process, here are some steps you can take to try to resolve the situation:

1. Wait a Little Longer

Sometimes, the process may appear stuck but could still be working in the background. Give it a bit more time (15-30 minutes) to see if it progresses.

2. Force Restart the Laptop

If it remains stuck:

1. Hold down the Power button for about 10 seconds until the laptop powers off.
2. Wait a minute, then turn it back on.

3. Try Recovery Again

1. Restart your laptop and try accessing the recovery options again.
2. Press F11 repeatedly as the laptop boots up to access the recovery environment.

4. Use a Recovery USB Drive

If the factory recovery still doesn’t work:

1. You can create a Windows recovery USB on another computer:
   • Download the Windows Media Creation Tool from Microsoft’s website.
   • Use the tool to create a bootable USB drive.
2. Insert the USB drive into your HP Victus and boot from it:
   • Restart the laptop and press Esc repeatedly to enter the boot menu.
   • Select F9 for boot options and choose the USB drive.

5. Check for Disk Issues

If the recovery continues to fail:

1. Boot from the recovery USB or Windows installation media.
2. Select Repair your computer > Troubleshoot > Command Prompt.
3. In the Command Prompt, type the following commands:(Replace C: with the appropriate drive letter if needed.)

6. Use HP Recovery Manager

If your system has HP Recovery Manager installed, you can try using that:

1. Restart the laptop and press F11 during boot.
2. Follow the prompts to access HP Recovery Manager.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support