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‎12-03-2022 09:09 AM

HP Recommended
Product: HP Pavilion g6-2292nr Notebook PC

I did a reset on an hp Pavilion g6 laptop which took many hours  it opened with a screen with someone as the user and asking for a password  not the nor

Category:
1 REPLY 1

‎12-07-2022 05:55 AM

HP Recommended

Hi @Shirleyb3314,

 

Welcome to the HP Support Community

 

I understand you need information on changing or resetting the password for your HP Pavilion G6-2292nr Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

 

Please refer to this document: HP PCs - Change or reset the computer password in Windows 10

 

If the issue still persists, then you may try to re-install a fresh Operating system using HP Cloud Recovery:  HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

 

NOTE: Please make sure you take a backup of all your data before re-installing the OS.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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