Factory reset, can't install Windows 10

[DaniDawn]

I'm praying there's a fix to this. I'm a bit of a perfectionist and I wanted to reinstall Windows 10 on my new HP Notebook and start the set up process for the computer over because I messed up. While trying to boot up the computer, I had to take out the battery for a moment because it wasn't in all the way. I tried to boot up the computer again and repeatedly get this message each time it restarts. I'm scared because I just purchased this computer and I don't have the money to replace it.

[DaniDawn]

It wont allow me to include the picture but I get this message saying "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation." Please help!

[Paul_Tikkanen · Accepted solution]

Hi:

If the factory reset option isn't working...

You can make your own plain W10 installation media by using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

You will have the choice of making a bootable USB installation flash drive, or save an ISO file that you can burn to a DVD using the burn ISO file on your DVD burning program.

The software will work with the W10 product key in your notebook's BIOS, and will activate once you are connected to the internet.