• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Notebook - 17-g129ds

I am preparing my hp pavilion Windows 10 laptop for trade-in. I've gone through the factory reset a couple of times, but each time, it would automatically reinstall windows. Is it possible to not reinstall Windows when doing a factory reset? if so, how would I do that?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome. 

 

Factory resetting the notebook reinstalls Windows. 

 

There's no way around that.

View solution in original post

5 REPLIES 5
HP Recommended

Sounds to me like you are just resetting Windows with the built in Windows recovery program.

 

Resetting Windows gives you two options:

 

Reset and keep files and settings.

 

Reset and remove everything.

 

The HP recovery manager software is probably gone and if there is a HP recovery partition labeled as drive D/ it won't work without the recovery manager software.

 

If there is nothing like that, you will have to live with the Windows option of resetting Windows and removing everything.

 

The only place I know of where you can order the HP factory image that came with your notebook would be from this vendor at the link below:

 

https://www.computersurgeons.com/p-27941-windows-10-home-1b-recovery-kit-856249-001-for-hp-pavilion-... 

HP Recommended

Hi Paul,

Thank you for your reply.

I reset the PC and removed all files. I had already backed up my data. I am trading in the device and for that trade-in, the requirement was to do a factory reset. It doesn't need Windows installed on it for the trade-in. The reinstallation of Windows happens automatically, so I'm wondering how do I stop or avoid the reinstall of Windows?  

HP Recommended

You're very welcome. 

 

Factory resetting the notebook reinstalls Windows. 

 

There's no way around that.

HP Recommended

Okay. Thank you, again.

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.