Factory reset laptop

[Green41]

Hi! I just did a factory reset to my laptop and now it says “the user profile service failed the sign-in. User profile cannot be loaded” What should I do now?

[Deep_World]

Hi @Green41,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What is the exact model of your HP laptop?
• Which version of Windows are you running (Windows 10, Windows 11)?
• Did the reset complete fully, or did you notice any interruptions during the process?

In the meantime, here are a few troubleshooting steps you can try:

1. Restart in Safe Mode:
   • Restart your laptop and press F11 or hold Shift + Restart.
   • Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
   • Select Safe Mode and try signing in there.
2. Create a New User Profile:
   • If Safe Mode works, open Command Prompt (Admin) and create a new user account using:
   • Then restart and try logging in with the new account.
3. System File Check:
   • In Safe Mode, open Command Prompt and run:
   • This will repair any corrupted system files that may be preventing the profile from loading.
4. Windows Recovery Options:
   • Restart and press F11 to enter recovery.
   • Choose Troubleshoot > Advanced Options > System Restore if you have a restore point available.
5. Re-run Factory Reset (if needed):

• If none of the above works, you may need to perform the factory reset again, ensuring the process completes without interruption.(Ensure to backup the data)

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World