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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- Factory reset my PC and my PC’s battery died during the rese...

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1 REPLY 1
05-29-2024 02:18 PM
You have two options:
1. You can order a W10 recovery kit from this vendor:
2. You can reinstall W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP Notebook - 15-bn070wm Software and Driver Downloads | HP® Support
This video may be of help to you for installing W10:
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