Factory reset with no administrator password

[Desperatelyneed]

Can someone please help me I need to completely erase and factory reset my laptop but I have no idea what te owner/ administrator password is and no way to get it

[Paul_Tikkanen]

Hi:

If you don't know the windows password (no one here can help you with retrieving it), I suggest you clean install W10 as follows...

Since those notebooks only have 32 GB drives, I suggest during the W10 installation process you delete all of the partitions on the drive, leaving just one partition to install W10 on.  That will allow more free space.

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.