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Locked

‎08-10-2023 09:45 PM

HP Recommended
Product: HP Notebook - 14q-cs0017tu
Operating System: Microsoft Windows 10 (64-bit)

Factory reset not working

Category:
1 REPLY 1

‎08-10-2023 09:53 PM

HP Recommended

The only suggestion I can offer would be to use the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will factory reset the notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You can download the HP cloud recovery tool from the Microsoft Store.

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

If you have to use the tool on another PC, you will need to enter your notebook's product number in the tool's search window to proceed to make the recovery media.

 

Your notebook's product number is 7EF82PA#ACJ

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