Factory reset

[Cfesbra]

Ok so I was given this laptop by my bf's mother. I do not have the password to get into it and neither does she. I need to factory reset it, but the hp recovery option and windows recovery option are not available to me I do not have a recovery disk and when I trouble shoot with the virtual assistant she tells me to order a recovery media. I follow her steps and that does not seem to be an option there either. Unless best buy can help I do not have a place nearby that can assist me. Please someone help

[WAWood]

@Cfesbra 

The problem that you're facing is that the PC is so old that neither HP nor the other Recovery Median suppliers carry the media for that PC anymore. So, there is no place to order it from.

If you know someone technically inclined, they can use the information below, and another working PC, to download an ISO file of Win7 OEM edition and then use that to create a DVD that you can use to reinstall Win:

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Download the Windows ISO Downloader.exe file and run it.

When the window opens, select the Windows tab in the upper-right and then click the Windows 7 radio button.

Under Select edition, choose the Windows 7 SP1 OEM Home or Pro -- to match what you have.
That will download an ISO file of the same OEM edition that HP uses.

You can then use the free RUFUS tool to create a bootable DVD or USB stick from that ISO file and then use that to install Win7 OEM.