cancel
Showing results for 
Search instead for 
Did you mean: 
Hailz86
New member
1 0 0 0
Message 1 of 2
71
Flag Post

Factory reset?

HP Recommended
Hp pavilion g series

My husband and I purchased my sister-in-law's old HP pavilion g series laptop we set the password it worked fine for a month then we put the computer up and it has been shut off for about 6 months well I went to start it up and it's saying the password that we set is incorrect I need to know how to do a factory reset since I do not have a recovery disk to set my password. I'm extremely computer illiterate I have no clue what I'm doing can someone please help me...thank you!

1 REPLY 1
WAWood
Level 16
Level 16
30,758 30,665 2,800 6,762
Message 2 of 2
Flag Post
HP Recommended

@Hailz86 

Then, you'll need to find someone technical to help you as all we can do is provide instructions for creating and/or purchasing factory reset media you can use to restore the PC.

 

Since your PC can not successfully do an internal factory reset, your only ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation