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‎10-02-2022 04:15 PM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0068wm
Operating System: Microsoft Windows 10 (64-bit)

I'm looking to sell my HP 15-dk0068wm laptop and I want to factory reset it before selling. Is there a way to do it and not lose the operating system, just clear out all my personal info?

Category:
1 REPLY 1

‎10-02-2022 04:24 PM

HP Recommended

Hello @Clerk13 

Sorry to hear that you are having problems ... I would like to help you.

(1) Follow this guide

How to reset your pc removing everything on windows 10

Quote: "
You can reset your computer while securely deleting your files, settings, and apps, and here's how to complete the task on Windows 10.
"

 

(2) Please report your results

 

Kind regards

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