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Locked

‎10-14-2024 05:12 AM

HP Recommended

I forgot the password to my laptop so I started a factory reset. At 64% it started repeatedly asking for the admin password. Once I enter that, the screen prompts intel inside  and welcome them repeats the process over and over again. What am I doing wrong? Any insight? Thank you in advance 

Category:
1 REPLY 1

‎10-14-2024 08:34 AM

HP Recommended

Unfortunately, for problem with passwords you will need to contact an HP agent.
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Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

Here is HP's official policy regarding BIOS passwords:
HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

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