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‎05-10-2026 09:08 AM

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I bought an HP laptop for my boyfriend to use for a work class. I now cannot get in touch with him to get the password. I tried factory resetting it and now it goes to recovery. I cannot do recovery without his code. I'm lost. 

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‎05-12-2026 03:26 AM

HP Recommended

Hi @Midnight35 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

  

I'm afraid, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎05-10-2026 09:38 AM - last edited on ‎05-10-2026 12:13 PM by Level 15

HP Recommended

SN# >Do not include the product serial number or any private information<

ProdID 9C9A2UAABA

HP Laptop 15-fd0131wm

 

 

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‎05-12-2026 03:26 AM

HP Recommended

Hi @Midnight35 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

  

I'm afraid, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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