-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Factory resetting issue

Create an account on the HP Community to personalize your profile and ask a question
01-13-2017 09:28 AM
I sold my Spectre 360 and went to reset it to factory settings and wipe it clean and i get this error code "There was a problem resetting your pc. No changes were made"
I need help soon please! the buyer is getting impatient 😞
Solved! Go to Solution.
Accepted Solutions
01-13-2017 04:23 PM
Then, you need to order HP Recovery Media from this link: http://support.hp.com/us-en/document/bph07143
When that arrives, reboot your laptop from it and use it to do a factory reset.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
01-13-2017 12:10 PM
Hello;
Allow me to welcome you to the HP forums!
I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?
This is important as the recovery/reset method is different for the two situations.
We can proceed when you provide the answers.
I am a volunteer and I do not work for, nor represent, HP
01-13-2017 04:23 PM
Then, you need to order HP Recovery Media from this link: http://support.hp.com/us-en/document/bph07143
When that arrives, reboot your laptop from it and use it to do a factory reset.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
Question | Author | Posted | |
---|---|---|---|
04-15-2025 02:19 AM | |||
02-16-2025 12:13 PM | |||
05-17-2025 01:55 PM | |||
01-18-2025 10:22 PM | |||
07-15-2024 08:54 AM |