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‎07-17-2019 03:03 PM

HP Recommended
Product: HP G71-340US Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Trying to restore laptop to factory settings and software.

After the laptop installs HP software it reboots for the first time in Windows 7.  I receive an error 

Uiadump.exe stopped working.  System reboots to system restore page and cannot get into Windows safe mode.

 

1 person had the same question
1 REPLY 1

‎07-20-2019 11:16 AM

HP Recommended

@Bryi1,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and perform recovery and check if it helps.

 

https://support.hp.com/in-en/document/c01867418

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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