Factory settings

[Flyer71144]

Hi, I have been trying to get the computer back to factory mode for the past two days, it keeps telling me that no changes were made and that there is a problem with resetting the PC. What can I do to delete myself from this computer as I will be giving it away

[WAWood]

@Flyer71144 

First thing you need to understand is that a factory reset only REFORMATS the drive; it does not WIPE it. That means any standard forensic data recovery tool will be able to retrieve most, if not all, of your personal data from the drive.

So what you need to do is the following:
1) Remove the drive from the laptop
2) Connect the drive to a working PC using a USB-to-HDD drive adapter (like the one illustrated below)
3) Download and install the free partitioning tool MiniTool Partition Wizard (MTPW) onto the PC
4) Use MTPW to Wipe the partitions on your old drive
5) Reinsert the now blank drive back into your PC

Make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

Boot your laptop with that USB stick and use it to factory reset your PC. Since the drive is actually blank, there will be nothing for anyone to recover from it.

Eventually, the PC will reboot into initial setup. At that point, turn off the laptop.

Typical USB-to-SSD adapter:

Good Luck