Fail downloading updates - HP Support Assistant

[yindrawan]

Hi All,

I have problem to check HP Updates using HP Support Assistant for last two months. It always fail downloading updates.

Latest analysis was at 9 Oct 2011. 

How to fix this problem? When I check latest version of HP Support Assistant, it says it is the latest version.

My computer is HP Pavilion dv7-6107tx Entertainment Notebook PC.

[CherylG · Accepted solution]

Uninstall HP Support Assistant in Control Panel, Programs and Features. Right click HP Support Assistant and select Uninstall. Restart the notebook.

Next, download and install the latest version from here:

http://h18021.www1.hp.com/helpandsupport/HPSA.html

[Khairi]

I have downloaded the latest version of HP Support Assistant but it seems like the same error happen. It still fail to update my driver. I keep trying it for many times and have been restarting my devices for many time also. Just for your infromation. I used HP Probook 4420s. Hope you can help me.

[kb1ksf]

I keep getting error 1316 and error 1603 when trying to install an updated HP Service Assistant.  I have no HP support assistant that shows up in control panel.  I do not know how to resolve this issue.  I first became aware of this when HP health check notified me that a newer version was available but when I followed the instructions I only keep getting the two errors above.  I have already followed the solution posted in the forum and it still did not work.  Please help me resolve this issue.  Thank you.

[mcalip63]

I had the same problem with my HP notebook.  I followed your solution but it did not install the HP Support Assistant unless it is now under a different name.  Any suggestions?

Now what do I do?

[ap993]

I also got the same issue and I have the latest version (6.1.12.1). Before it worked but not anymore. I tried to reinstallation but no luck. It's still failing dowloading updates, gathering info and my system analyzing.

Does anyone got the same problem like this screenshot showing above?

[abuznadah]

I have the same problem too, i have installed it 3 times...I am running Win & 64......

Any help HP?

[kb1ksf]

The solution by Cheryl G. (above) worked for me.  I made sure to uninstall any previous references to HP assistant before doing her solution.  That might work.  Good Luck.

[kb1ksf]

No I have not had that problem.

[steve317]

Seems to have worked! I'll know after I run the program. Works Great! Thanks HP!