• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-15-2022 06:10 PM

HP Recommended
Product: HP Spectre x360 - 15-ch002tx
Operating System: Microsoft Windows 10 (64-bit)

I'm being prompted to update my Windows 10 so when I click on install it'll start the process and start installing up to 80% and stop and then  a pop up will come up saying 'This PC can't run Windows 10' and  'Contact your PC manufacturer to see if you can update the systems BIOs'

 

Can you please assist as I'm trying to install the latest Windows 10 because other programs on my laptop does not work until I complete the installation.

Category:
1 REPLY 1

‎01-15-2022 06:56 PM

HP Recommended

@Likz 

According to the HP specs, this is a fairly new PC, so my guess is that it would be running a current version of Windows 10.

 

You say it is not, so what version of Windows 10 is it running?

 

Also, I can think of NO reason why you would need a BIOS update to run ANY version of Windows 10.  On my old desktop, which had come with Windows 7 on it, the BIOS was really OLD and it ran the most current version of Windows 10 without any issues.

 

What Update are you trying to install that is complaining about the BIOS version?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.