Failed Recovery Attempt

[MelissaE1]

My notebook has been stuck in automatic repair. I keep getting an error message saying it can't repair itself. So I purchaded the recovery media (USB). After going through the process for a few hours, we received an error message and a message saying the recovery attempt has failed. What do I do now? I already paid $40 for the recovery media. Specific error messages attached. Thanks for your help

[Paul_Tikkanen]

Hi:

Unfortunately, I wouldn't be able to help you with why the recovery media you purchased doesn't work, but you can try to clean install W10 as follows...

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted. 

Then you can reinstall the drivers and available software from the PC's support page.

If the above method works to reinstall W10, I suggest that you contact HP and see if you can get a refund for the non-working recovery media you paid for.

[MelissaE1]

Thank you, I appreciate your time and assistance!