Failed system quick test - Hard Drive short DST check failed

[Blastgeorge]

Hi there,

Hope this message finds you well.

My laptop does not seem to work anymore, it keeps trying ti run diagnostics, "hp repairing disk errors this might take over an hour" issue...

I saw a previous thread online that said to close thw pc with the power button, reopen it, spam Esc to open the system diagnostics screen I believe, anyway it led me to run a quick system test...

After I run this, everything has passed, but one! The Hard drive short DST check Failed.

Failure Id: 0G9W22-73DB0D-MFPV6J-60XU03

Product ID: F9F41EA#ABU

Hard Drive 1

Not sure what that means, but I cannot seem to be able to do anything....

Any idea what that is? It's a very old computer but it worked fine until yesterday... I dont have much sensitive data inside so I dont care losing anything on there...but I am not in a financial position to buy a new one either 😞 

Any ideas on how I can make it work again? 

Thank you very much!

Kind regards,

George

[WAWood]

@Blastgeorge 

That error code means your disk drive is failing and needs to be replaced.

Once you have the replacement drive, read the information below about HP Cloud Recovery to be used to restore your PC to working condition:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

--------------------------------

If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media -- which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update"

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the + symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support:
https://support.hp.com/us-en/contact-hp?openCLC=true