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‎11-16-2018 08:33 PM - last edited on ‎11-16-2018 08:43 PM by Retired

HP Recommended
Product: dv5-2043cl
Operating System: Microsoft Windows 7 (64-bit)

I own a HP laptop pre-load Win 7 Home Premium. And, I had updated to Win 10 2 years ago. But keyboards are problem with numeric.

I try to revert back to Win 7, but failed to see the options. So, I going to download WIn 7 Home Premium x64 ISO.

After done format+install Win 7 Home, it seems the genuine key not working. So, please help advise what can I do? I believe I also unable to back Win 10 since I install Win 7 with current problem.

I need to highlight, I own the HP Laptop with genuine Win 7.

 

Here is my HP details:

[serial number removed per Rules Of Participation]

Model: dv5-2043cl

Product: WQ753UA#ABA

 

Windows 7 Home Premium OA

584037-001

00196-104-541-588

X16-96072

Product key: #####-#####-#####-J378R-CB7T4

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2018 09:33 PM - edited ‎11-16-2018 09:39 PM

HP Recommended

Are you 100% sure  you haven't misread a character - either C/G or B/8 or Y/V are the most common. An O/0 is almost always a Q .Note that the following characters cannot be used - A E I L N O S U Z 1 0 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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3 REPLIES 3

‎11-16-2018 09:33 PM - edited ‎11-16-2018 09:39 PM

HP Recommended

Are you 100% sure  you haven't misread a character - either C/G or B/8 or Y/V are the most common. An O/0 is almost always a Q .Note that the following characters cannot be used - A E I L N O S U Z 1 0 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎11-17-2018 12:47 AM

HP Recommended

I am very sorry for my overlook mistake... Yes, the "8" I look as "B". Thanks for your remind and help!

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‎11-17-2018 02:51 PM

HP Recommended

Happy it worked out for you.

Please mark my answer as Solution to help others find solution when they are searching.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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