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Locked

‎01-26-2023 03:29 PM - last edited on ‎01-26-2023 03:35 PM by Retired

HP Recommended

Someone was gracious and sent me two 48 digit "restore key". I am in the dark here because both 48digit failed. "Failed to unlock with this recovery key". Would whomever sent me this corroborate those numbers, I cannot see them anylonger but I did make a screen photo of the screen giving the continued error message. Thank you for your assistance in this matter.

Kind regards,

Pab

[Personal Information Removed]

 

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1 REPLY 1

‎01-26-2023 03:37 PM

HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
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