Failing Drive: SATAO, Failing attribute: #2

[Birdie712]

I have an HP Touchsmart PC and when I power it on, I have an error message. 1720-SMART hard drive detects imminent failure. Failing drive : SATAO and failing attribute : #02. Then F1: Boot. Please help me in how to proceed. Thank you in advance for your input.

Birdie712

[Raj_05 · Accepted solution]

Hi @Birdie712,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you have received an error message indicating that your HP drive is failing and the specific attribute that is failing is "SATAO," it means that there is a problem with the SATA interface of your drive. SATA stands for Serial ATA and is the standard interface used to connect storage devices such as hard drives and solid state drives to computers.

The SATAO attribute is related to the number of errors that occur when data is being transferred between the drive and the computer over the SATA interface. When this attribute is failing, it indicates that there are too many errors occurring during data transfer, which can lead to data loss or corruption.

If you have important data stored on the failing drive, it is recommended to immediately back up the data to another storage device. You should also replace the failing drive as soon as possible to avoid further data loss or system instability.

To replace the failing drive, you will need to purchase a new drive that is compatible with your computer's hardware and operating system. You can consult the documentation or the manufacturer's website for your computer or motherboard to determine the appropriate drive type and specifications.

Once you have the new drive, you will need to physically install it in your computer and then transfer your data from the failing drive to the new drive. You can do this by either cloning the failing drive to the new drive or by manually copying your files and folders over to the new drive. 

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support