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‎12-13-2021 07:05 AM

HP Recommended
Product: HP15 Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

Failure Code PUTTHL-742AST-XD7V7G-60QF03. Laptop is not starting

going into automatic repair and shutting down.

1 person had the same question
1 REPLY 1

‎12-13-2021 07:17 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PUTTHL-742AST-XD7V7G-60QF03OK000000000012/13/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c04409502.pdf (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making a bootable W10 installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

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