Failure Details Battery Check

[Mysticdreamz06]

My battery will not charge. I get a failure id QCU38C-000C2G-MFGH4K-C0E213

Im not sure what this means or what i should do!

[Paul_Tikkanen]

Enter the required information at the link below and it should provide a general overview of the problem and the most likely way to fix it.

HP Customer Support - Service Center

[Mysticdreamz06]

So I am taking it that I need to replace the battery?

[Paul_Tikkanen]

Yes, that is what the report indicates.

Below is the link to the service manual for your notebook.

Maintenance and Service Guide (hp.com)

The battery part number and description can be found in chapter 3...Battery (3 cell, 41 Whr) HP part # L97300-005 

The battery removal and replacement procedure can be found in chapter 5.

You can order a battery from HP at the link below...$95.61 but it indicates 'Inventory information not available at the moment'

The HP Parts Store - HP Computer Parts - HP Printer Parts - HP parts - hp batteries - SSD - printhea...

If you don't want to spend that much for a battery, or HP does not have the battery in stock, you could do a search by the HP L97300-005 battery part number on Amazon, eBay or laptopbatteryexpress.com and find a compatible aftermarket battery that references the HP part number.

I recommend you find a battery that offers a 1 year warranty.