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Locked

‎11-23-2021 03:11 AM

HP Recommended
Product: HP2000
Operating System: Microsoft Windows 10 (64-bit)

Unable to boot the laptop 

Category:
1 REPLY 1

‎11-23-2021 08:10 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
FPTVWX-875AS6-FPTVWX-60R503OKXXXXXXXXXX11/22/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

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