Failure ID- 9k7cgk-950a8c-mfpurf-60sm03

[hb82290]

Laptop was running very slow. Tried to go a factory restore. Restore would never finish. Got it to do a system check and if gave me the failure code 9k7cgk-950a8c-mfpurf-60sm03. What does this mean and what do I need to fix it?

[Paul_Tikkanen]

Hi:

Below is the link to the failure report generated by the code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9K7CGK-950A8C-MFPURF-60SM03

OK

XXXXXXXXXX

9/24/20

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

HP Pavilion 17 Laptop PC (model numbers 17-ar001 through 17-ar099) Maintenance and Service GuideIMPO...

You may want to consider purchasing a better performing, normally more reliable 2.5" Solid State Drive (SSD).

After you replace the drive, using another Windows PC with W7 64 bit or newer, you can create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[hb82290]

Thank you for the response! Do you have a recommendation for a new hard drive I can purchase? Also, will I need a license code to download the W10?

[Paul_Tikkanen]

You're very welcome.

For a solid state drive, if you can live with 500 GB of drive space, I recommend this one, which has the best performance for the price.

Amazon.com: Western Digital 500GB WD Blue 3D NAND Internal PC SSD - SATA III 6 Gb/s, 2.5"/7mm, Up to...

The 1 TB drive is $89.99.

If you just want to replace the drive you have now with an equivalent mechanical hard drive, then I recommend this one...

Amazon.com: Seagate BarraCuda 1TB Internal Hard Drive HDD – 2.5 Inch SATA 6 Gb/s 5400 RPM 128MB Cach...

The W10 product key is in the BIOS of your notebook, so whether you use the HP cloud recovery tool or the Microsoft W10 media creation tool to reinstall W10, you will not need the product key.