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kramerongo
Level 1
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Solved!

Failure ID: ET

HP Recommended
HP Envy 17 J5C04EA#UUW
Microsoft Windows 8.1 (64-bit)

I run from bio hard drive system test to see whats wrong with my HP laptop envy and it say

 

Type: System (E)

Fail - ID: ET

 

Whats that mean? whats wrong with my laptop. my picture and file is gone in the laptop,I cant save anything to my laptop and it slow, but I can surf the net and that all.

 

What happen ? please if any can help me with answer

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 2 of 4
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@kramerongo

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand your device has issues booting to windows, the performance is slow, however, you are able to access the web,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Have you attempted to perform a hard reset?
  • Did you run a hardware test on the device?

While you respond to that, here's what I recommend you do:

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  • Turn off the computer. 
  • Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
  • Unplug the AC adapter from the computer. 
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
  • Press the Power button to turn on the computer. 
  • If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to update the same: https://hp.care/2wTyKwY

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Extensive Test.

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Use this link for further steps: https://hp.care/2x11z6V

 

For more details, you can try the below article as well:  

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2xJAiom

(By the end of this article all the issues should be resolved)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

View solution in original post

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 2 of 4
Flag Post
HP Recommended

@kramerongo

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand your device has issues booting to windows, the performance is slow, however, you are able to access the web,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • Have you attempted to perform a hard reset?
  • Did you run a hardware test on the device?

While you respond to that, here's what I recommend you do:

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  • Turn off the computer. 
  • Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
  • Unplug the AC adapter from the computer. 
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
  • Press the Power button to turn on the computer. 
  • If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to update the same: https://hp.care/2wTyKwY

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Extensive Test.

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Use this link for further steps: https://hp.care/2x11z6V

 

For more details, you can try the below article as well:  

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2xJAiom

(By the end of this article all the issues should be resolved)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

View solution in original post

kramerongo
Author
Level 1
10 7 0 0
Message 3 of 4
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Hi, first let me say many thanks for your time and help,

 

Kudos to you for this help, I did hard test, and I find out that I need it to update the bios from your link, which I did so and many other update to. 

 

I did all you state it to do, plus the update and now my envy works fine. Great

 

Have a nice weekend and great day

 

Cheers

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 4 of 4
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@kramerongo

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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