Failure ID : QC2CHX-A2L9G1-XD7XHA-60SA03 PRODUCT ID : 6FV98UA#ABA

[KIMA11]

Laptop won't start up. When system diagnostics are run there is an error on the Hard Drive/SSD 1 Short DST Check

Failure ID : QC2CHX-A2L9G1-XD7XHA-60SA03

PRODUCT ID ; 6FV98UA#ABA. No other errors were found .is there a fix

[Paul_Tikkanen]

You need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

Maintenance and Service Guide HP 15 Laptop PC

I'm going to recommend a couple of options to replace the failed 2.5" mechanical hard drive:

1. Replace the 2.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).

Something like this:

Amazon.com: Western Digital 1TB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/s,...

2. For even better drive performance, since your notebook has a M.2 slot that supports the even faster performing NVMe M.2 SSD's install one of those instead.

Something like this:

Amazon.com: SAMSUNG 980 SSD 1TB PCle 3.0x4, NVMe M.2 2280, Internal Solid State Drive, Storage for P...

After you replace the drive, you can use the HP cloud recovery tool on another PC and create a bootable USB recovery drive. 

The HP image will have all of the necessary drivers included.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

Since you will have to use the utility on another PC, you will need to enter the PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is 6FV98UA#ABA

[KIMA11]

thank you for that info. Will I be able to recover my pictures from the drive.  I have already gotten a new laptop but desperately want to recover my phots - they are irreplaceable

[Paul_Tikkanen]

You're very welcome.

It is highly unlikely that you will be able to recover files from the hard drive, but you can try this:

Remove the hard drive from the notebook using the info from the service manual.

Buy a SATA to USB cable.  Something like this:

Amazon.com: BENFEI SATA to USB Cable, 2in1 USB-C/USB 3.0 to SATA III Hard Driver Adapter Compatible ...

Plug one end into the failed hard drive and the other end into a working PC's USB port and see if you can read/copy and files from the failed drive to the PC.

For the future, you may want to purchase a USB portable hard drive and periodically copy your user profile file folders to the portable hard drive.

That way you have a backup where you can restore your user profile folders in case something like this happens again.