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‎01-16-2025 02:04 PM

HP Recommended

Hi, when signing in the screen flashes between a black screen and the desktop screen without the start bar and the mouse is in perpetual circle off death. Got failure ID QE7660-AJ7CGF-MFGG2K-40CC03. Can't do anything else besides Task Manager and that doesn't seem to help the problem. Anyone know how to resolve this issue?

 

HP Elitebook 840 G6, 14-inch FHD (1920 x 1080), 8th Gen Intel Core i5-8350U, 16 GB RAM, 256GB SSD, Webcam, Windows 10 Pro

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‎01-16-2025 04:14 PM

HP Recommended

Enter the required information at the link below and it should generate a report of the code and the most likely way to fix it.

 

HP Customer Support - Service Center

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