Failure ID QE7T3V-9QKBRS-MFGKHF-60TK03

[Denndesm]

Afther a update. My computer freezes at 35%. When I do a quick scan. The next failure ID pops up: QE7T3V-9QKBRS-MFGKHF-60TK03. I can´t do anything. Recovery mode is not possible because of this issue. Can someone help me please?

[Paul_Tikkanen]

Hi:

Enter the required information at the link below and it should provide you with a general overview of the problem and the most likely way to resolve it.

HP Customer Support - Service Center

[Denndesm]

That doesn´t help me at all...Like I Said I can´t do a backup. And I can´t go in recovery mode. It just keep on updating and stays at 35%.

[Paul_Tikkanen]

That doesn't help you at all?

It tells me that your notebook's hard drive has failed and needs to be replaced.

If you can't do a backup, then it's too late, and you will need to move on to installing a new hard drive and reinstalling Windows.

HP Hard drive check has identified a critical failure in your system that requires repair.

HP Notebook - 17-ca0133nb

Product

7MX73EA

Serial

XXXXXXXXXX

Failure details - Hard drive check:

Failure ID:QE7T3V-9QKBRS-MFGKHF-60TK03

Test date:2023-11-10

Component tested:Hard drive check

IMPORTANT:The test found a problem with your hard drive, and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

h10032.www1.hp.com/ctg/Manual/c05985614.pdf