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‎08-03-2021 05:41 PM

HP Recommended
Product: 15 1085wm
Operating System: Microsoft Windows 10 (32-bit)

Failure ID Q4mm6j-7s3anp-mfpv6k-60qp03 on HP laptop. I dropped laptop. Then I got this error after running tests. 

Category:
1 REPLY 1

‎08-03-2021 05:56 PM

HP Recommended

Hi:

 

The hard drive was damaged as a result of the drop.

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

h10032.www1.hp.com/ctg/Manual/c04763999.pdf

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool.

 

Select the 64 bit version.

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP 15-f085wm Notebook PC (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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